Delivery Information

For UK Deliveries

We Only ship item to confirmed address by PayPal.

If you place your order online before 4.00pm, in most cases (approx 90%) customers receive delivery of the order on the next working day – With regards orders made on a Friday before 4pm you can expect to receive your delivery from the following Monday onwards.

Orders are dispatched using our chosen delivery partner – RoyalMail. Availability is indicated at point of sale. The transit times stated apply once your order has been despatched. Orders taken after 4pm in most cases are processed on the next working day.

Not all the services listed will be available for certain products and/or destinations. The delivery options available for your order will be listed before you checkout so you can check and choose your service.

Delivery to the destinations below usually takes between 2 to 4 working days longer than stated. Timed and Saturday deliveries may also not be possible.

    Scottish Highlands
    Isles of Scilly
    Isle of Man
    Channel Islands
    Scottish Islands

Order Tracking & Proof of delivery

We provide with every purchase signature on delivery and online tracking for your order whilst on route. We will automatically send your tracking reference number depending on the delivery service you have chosen for your order. If you have not received the tracking details please contact us with your name, address and product details and we can forward this manually.

All orders sent to our customers require a signature upon delivery. The person receiving the goods must sign either the delivery manifest or ESCD (computerised) as proof of delivery of the consignment. Any written/computerised record of the receiver’s signature that ESCD has obtained will be evidence of the delivery and of the quantity of Parcels and/or Freight Items within the consignment.

We will send via email a despatch confirmation containing your order details and it is your responsibility to check that these details are correct and inform us of any errors.

You can log into your account at any time to see updates or previous orders from our website (see customer login section on the main menu).

Delivery Liability

If igoldWorld are unable to fulfil or deliver your order within these timescales or have any other problems with your order, we will contact you by email as soon as possible. We will also give you an expected delivery date and allow you to cancel your order if you wish.

We will endeavour to have your goods to you by next day, however this is governed by the delivery services success rate and therefore delivery timescales are not guaranteed. Success rates can be seen on the individual delivery companies’ websites.

Royal Mail delivery liability is reflected in there terms and conditions. This can be viewed via the Royalmail website.

We will not be held responsible for any costs resulting in delays by delivery companies or delayed by causes beyond our reasonable control including, without limitation:-

    severe weather conditions;
    industrial dispute;
    strike or labour disputes; and
    delay by any government, public or local authority including customs of any country where the goods are carried.

All items are sent from the UK. Liability therefore of any customs charges is your responsibility.

Failed Delivery

Once your order has been despatched and on route, we cannot refund any delivery cost or change the delivery service. It is your responsibility to make sure someone will be at the address to sign for the parcel as delivery companies do have the right to place a surcharge on the delivery for any failed attempts made by delivery drivers.

Note: We only ship items to confirmed address by PayPal.